Terms and Conditions
These terms describe the rules for using Sella as a customer, service provider, or administrator-supported marketplace participant.
1. Acceptance
By creating an account or using Sella, you agree to these terms and the Privacy Policy. If you do not agree, do not use the app.
2. Accounts and accurate information
You must provide accurate information, keep your phone number available, and protect your account. You are responsible for activity that happens through your account. We may suspend or restrict accounts that provide false information, misuse the platform, or create safety risks.
3. Services and requests
Main services are categories. Customers request specific sub-services only. Customers must provide clear request details, location, photos when needed, and any information required for the provider to evaluate the job. Providers may accept, reject, or submit offers according to the app flow.
4. Provider responsibilities
Providers must choose only services they can perform, keep availability accurate, complete verification when requested, follow safety and quality standards, arrive at the agreed location, upload required completion evidence, and avoid accepting jobs they cannot complete.
5. Prices, completion, and receipts
Prices and offers shown in the app represent the agreed service terms for the request. Customers and providers must not use misleading prices or request additional amounts without clear explanation and customer agreement. Completion, rating, receipt, and complaint actions should be handled through the app when available.
6. Cancellations, complaints, and disputes
Users should cancel only for valid reasons and provide accurate evidence when a dispute or complaint is opened. Admins may review order history, messages, photos, location data, receipts, and account records to investigate issues and take appropriate action.
7. Prohibited use
- Do not submit false identity, document, location, request, or completion information.
- Do not harass, threaten, discriminate, defraud, or harm other users.
- Do not bypass the app flow in a way that harms users, support, auditability, or platform safety.
- Do not upload illegal, abusive, misleading, or unrelated content.
8. Platform role
Sella helps customers and independent providers connect, coordinate, and document services. Unless stated otherwise, Sella is not the direct provider of the services performed by providers. Providers are responsible for their work, conduct, tools, permits, and safety obligations.
9. Updates to these terms
We may update these terms when the product, operations, or legal requirements change. Continued use of the app after updated terms are published means you accept the updated terms.